Privacy Policy

Last updated: June 2026

1. Introduction

Vigil Security Services ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information in compliance with UK GDPR and Data Protection Act 2018.

2. Data we collect

We collect: name, email address, phone number, postal address, postcode, property type, service requirements, and any information you provide in enquiry forms. For clients, we also collect: company name, site addresses, billing information, and contract details.

3. How we use your data

We use your data to: provide security services, respond to enquiries, send quotes, manage contracts, process payments, and communicate about your security requirements. We do not sell your data to third parties.

4. Legal basis

We process your data under: legitimate interests (responding to enquiries, providing services), contract performance (fulfilling security contracts), and consent (marketing communications, which you can opt out of at any time).

5. Data retention

We retain enquiry data for 2 years, client contract data for 7 years after contract end (for legal and insurance purposes), and marketing data until you opt out.

6. Your rights

You have the right to: access your data, correct inaccurate data, request deletion, object to processing, and withdraw consent. Contact us at security@vigilservices.co.uk to exercise these rights.

7. Contact

For privacy queries, contact security@vigilservices.co.uk or write to Vigil Security Services, Ferguson House, 113 Cranbrook Road, Ilford, IG1 4PU.